Refund Policy Guideline
We always advise to our customers to first go with FREE DEMO VERSION of the software before going to purchase software. All our software availalbe as Demo version on our official website (https://www.digicoolsoftware.com), So you can directly download demo version of the program and evaluate with your file.
You can file refund applicaton when DEMO version software represents a feature and the FULL version software fails to perform that feature. Before filing refund application, you must connect with our technical support staff and asks for resolution.
In some cases, our technical support team advise our customers to send their appropriate file to our labs via Email on [email protected] or via secure FTP transfer. So that our technical support engineer's can analyse your provided file and send you the proper solution. We never revealed any sigle bit of our customer's data to anyone in any condition and keep confidential guarantee. Once our support team send resolutions to our customers, then immediatly disposed all files from our lab.
If our technical support team fails to provide resolution, then our support team approach to refund your money (excluding shipping/handling/commission/TAX) by our sales team. The refund money appears in your credit card account within 30-days of purchase.
Following conditions must be true for refund
- If the Client has the ability to perform the operation as stated with demo version but in the Full Version that functionality does not exists.
- If the Digicool Support Team fails to help the customer in resolving the issue.
We are NOT RESPONSIBLE for
- Delay in communication or in downloading.
- Misdirect or lost Digicool Software Order email.
- If mail will be marked as SPAM by the mail server or the email client application used by the client
- Due to any reason if downloading or the activation mail is bounced by the sender or receiver mail server.
- After purchasing and then done with the process and now you no longer have the requirement of software.
- If the software was accidentally processed and now you are willing to remove it from your system.
- If you have purchased the wrong product.
- Any problem related to operating the software after purchasing.
- If the software you purchased is not compatible to the platform you are working with.
- If there will be any delay due to weekend process.
NOTE: Refund will not consider after 30 days of purchase
Refund is not Permissible in the following case
- If the software become unsuccessful to execute the process promised and likewise any other software in the market also unable to execute the same process, then refund will not be initialized but if other software can then refund can be claimed
- Without performing the demo version first, refund cannot be claimed
- When file Uploading to our FTP server is fail or client unable to upload their files in case of failure in software.
- If operation of tool is performed 30% successfully by any of our software, then also refund cannot be claimed.
Contact us or send us queries